Last Updated: 2026/03/30
Company Registration Information
At timbriex, we want you to be completely satisfied with your purchase. If for any reason you are not happy with a product, our return and exchange policy is designed to ensure a hassle-free experience. Please read the following information carefully to understand our procedures.
Eligibility for Returns and Exchanges
Conditions
- Return/Exchange Period: 14 days from the date of receipt Products must be returned within 14 days in their original packaging, unused, and in the same condition as received. Items that do not meet these criteria will not be eligible for return or exchange.
Non-Returnable Items
Certain items are not eligible for returns or exchanges due to health, safety, or hygiene reasons. This includes, but is not limited to, personal care products and opened consumables.
Return Process
How to Initiate a Return
- Contact Customer Support: Email us at service@mail.timbriex.com or call +86 18325164218 to request a return authorization.
- Prepare Your Item: Ensure the item is securely packed in its original packaging.
- Ship the Item: Follow the instructions provided by our customer support team regarding shipping the item back.
Return Shipping Costs
The cost of return shipping is the responsibility of the customer unless the item received was incorrect or defective.
Refunds
Processing Time
- Refund Processing Time: Up to 7 business days after receiving the returned item
Once your return is received and inspected, we will process your refund through the original payment method used at checkout.
Exchanges
If you wish to exchange an item, please contact our customer support team. Exchanges are subject to product availability and may require additional processing time.
Summary of Key Points
Below is a summary table highlighting the key aspects of our return and exchange policy:
| Aspect | Details |
|---|---|
| Return/Exchange Period | 14 days from receipt |
| Refund Processing Time | Up to 7 business days |
| Return Shipping Costs | Customer's responsibility |
| Non-Returnable Items | Personal care items, opened consumables |
Additional Information
- Damaged or Defective Items: If you receive an item that is damaged or defective, please contact us immediately for further assistance.
- Feedback: Your satisfaction is important to us. If you have any feedback regarding your return or exchange experience, please let us know so we can improve our services.
Thank you for shopping with timbriex. We value your trust and aim to make every shopping experience positive and fulfilling. If you have any questions regarding this policy, please don't hesitate to reach out to us.
