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Last Updated: 2026/03/30

Company Registration Information

  • Company Name: 重庆千楠浔商贸有限公司
  • Legal Representative: 刘何伟
  • Phone: +86 18325164218
  • Email:service@mail.timbriex.com
  • Date of Establishment: 2025-01-06
  • Unified Social Credit Code:91500108MAE5968N8L
  • Company Address: 重庆市南岸区南坪街道珊瑚路4号1栋1层3号

    • At timbriex, we are committed to ensuring the quality and durability of our products. Our warranty policy is designed to provide you with peace of mind, knowing that your purchases are protected. Please read the following details carefully to understand the coverage and process.

    Warranty Coverage

    Duration

    The warranty period begins on the date of purchase and covers manufacturing defects for a specified duration, depending on the product category. Please refer to product documentation or contact us for specific warranty durations applicable to your purchase.

    Scope of Coverage

    Our warranty covers:

  • Manufacturing defects in materials and workmanship
  • Faulty parts or components

    • The warranty does not cover:

  • Normal wear and tear
  • Damage caused by misuse, neglect, accidents, or unauthorized modifications
  • Consumable items such as batteries, unless otherwise stated

    • Warranty Claim Process

    How to Make a Claim

  • Contact Customer Support: Reach out to us via email at service@mail.timbriex.com or phone at +86 18325164218 if you encounter an issue covered by the warranty.
  • Provide Documentation: You will be required to provide proof of purchase and photos or a detailed description of the defect.
  • Assessment: Our team will assess the issue and determine whether it qualifies for warranty service.

    • Resolution Options

    If your claim is approved, we may offer one of the following resolutions:

  • Repair of the defective product
  • Replacement with a new or refurbished item of equivalent value
  • Store credit in cases where repair or replacement is not feasible

    • Key Points Summary

    Below is a summary table highlighting key aspects of our warranty policy:

    AspectDetails
    Warranty DurationVaries by product
    Covered IssuesManufacturing defects
    ExclusionsWear and tear, misuse, unauthorized repairs
    Claim ProcessContact support, provide documentation

    Additional Information

  • Shipping Costs: Customers are responsible for shipping costs associated with returning items for warranty claims unless otherwise agreed upon.
  • Feedback: Your feedback is valuable to us. If you have any suggestions regarding our warranty process, please let us know.

    • Thank you for choosing timbriex. We are dedicated to providing you with quality products and reliable support. If you have any questions about this policy, please do not hesitate to contact us.