Last Updated: 2026/03/30
Company Registration Information
Welcome to timbriex, where we aim to provide a seamless and enjoyable shopping experience for our Australian customers. By accessing or using our services, you agree to comply with and be bound by the following terms and conditions. Please review them carefully.
General Terms
Acceptance of Terms
By using our website and services, you accept these Terms of Service and agree to abide by all applicable laws and regulations.
Changes to Terms
We reserve the right to modify these terms at any time. Any changes will be effective immediately upon posting on our website. Your continued use of the site will constitute your acceptance of the new terms.
Orders and Payments
Order Processing
- Processing Time: 1-2 business days Orders are processed promptly to ensure timely delivery. Please ensure your details are accurate during checkout to avoid delays.
Payment Methods
We accept the following payment options:
- Visa
- MasterCard
- American Express
- Afterpay
- PayPal
Payments must be received in full before orders can be dispatched.
Shipping
- Delivery Time: 5-7 business days
Shipping times may vary based on your location and external delivery factors.
Returns and Refunds
Return Policy
- Return Period: 14 days from the date of receipt Customers can return products within 14 days as long as they meet our return conditions. Products must be unused and in original packaging.
Refunds
- Refund Processing Time: Up to 7 business days after the return is received
Refunds will be processed through the original payment method.
Customer Support
Our customer service team is available to assist you from Monday to Friday, 9 AM to 6 PM (excluding weekends and public holidays).
Key Terms Summary
Here’s a quick overview of our key terms and policies:
| Aspect | Details |
|---|---|
| Order Processing Time | 1-2 business days |
| Delivery Time | 5-7 business days |
| Return Period | 14 days |
| Refund Processing Time | Up to 7 business days |
| Customer Service Hours | Mon-Fri: 9 AM - 6 PM |
| Payment Options | Visa, MasterCard, American Express, Afterpay, PayPal |
| Customs Duties | Buyer responsibility |
Contact Information
If you have any questions about these Terms of Service, please contact us at:
- Phone: +86 18325164218
- Email: service@mail.timbriex.com
- Address: 重庆市南岸区南坪街道珊瑚路4号1栋1层3号
Thank you for choosing timbriex. We appreciate your business and are committed to providing you with an excellent shopping experience.
